Return Policy

GENERAL POLICY

Please keep in mind that all custom orders are non-refundable and non-exchangeable, so make sure all of the option you choose and the info you provide are accurate prior to purchasing our product.

Any claims for misprinted, damaged, and/or defective products must be reported within 30 days after the product has been received. For delivery failure, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

• Wrong Address: When your order gets returned to us due to insufficient address provided by you, you will be liable for reshipment costs once we confirm a new/updated address with you.
• Unclaimed: When your order gets unclaimed and returned to us, you will be liable for a reshipment to you.

HOW TO REPORT

When receiving misprinted, damaged, and/or defective products, please send us picture proof to info@365customprinting.com including your order number.